Terms & Conditions
1. Contract
1.1 These terms and conditions of sale of goods apply to all goods supplied via www.wireice.co.za or directly by Wireice ICT Solutions (Pty) Ltd.
1.2 All references to “Customer” refer to the person or juristic person who the products are marketed or supplied to by Wireice ICTSolutions.
1.3 This Contract will come into force between the Customer and Wireice ICT Solutions for the sale of any goods when Wireice ICT Solutions has –
1.3.1 received the Customer’s order for the goods and
1.3.2 accepted the Order by issuing the Customer with a proforma quote or invoice, in the case where no Proforma Invoice is issued.
1.4 Once the above requirements have been met, there is a legally binding contract between the parties.
1.5 Wireice ICT Solutions reserves the right to vary or amend the terms of this Contract from time to time with regards to future sales. The Customer may request a free copy of the latest Contract from Wireice ICT Solutions.
2. Dealer and Retail customers
2.1 All customers of Wireice ICT Solutions are considered as retail customers.
3. Prices and Availability of Goods
3.1 All prices displayed on the website are the price available at checkout.
3.2 All prices are excluding delivery which you have an option to choose on checkout.
3.3 The images of the Goods on the Website are for illustrative purposes only and may differ from the actual Goods.
3.4 The prices of the Goods are as per the Wireice ICT Solutions prices at the time of the Order or quotation however prices are linked to the Rand – US Dollar exchange rate and are subject to change until date of Proforma Invoice or Invoice, whichever is issued first.
3.5 The price payable by the Customer will be the price as at the date of the Invoice, this price may differ to the price on the Website or Quotation due to the fluctuation in the exchange rate of the Rand.
3.6 The Goods are subject to availability of stock. If on receipt of the Order, the Goods the Customer has ordered are not available in stock, Wireice ICT Solutions will inform the Customer as soon as possible.
3.7 Availability of stock from third party affiliate suppliers may also affect the prices. Every effort is made to ensure that prices shown on the Website are accurate at the time the Customer places the Order. If an error is found, Wireice ICT Solutions will inform the Customer as soon as possible and offer the Customer the option of reconfirming the Order at the correct price, or cancelling the Order. If Wireice ICT Solutions does not receive an Order confirmation within Seven (7) business days of informing the Customer of the error, the Order will be cancelled automatically. If the Customer cancels the Order, or if the Order is cancelled automatically due to the expiry of the Seven (7) business day period, Wireice ICT Solutions will refund the Customer the price paid for the Goods, if any.
3.8 Wireice ICT Solutions has the right to change the prices of the Goods from time to time without prior notice to the Customer.
4. Placing of Orders
4.1 Wireice ICT Solutions will accept written (including via the Website) and verbal Orders. Wireice ICT Solutions will not be responsible for any errors or misunderstandings occasioned by the Customers’ failure to place a written Order.
4.2 If telephone Orders are placed by the Customer, Wireice ICT Solutions may require such Orders to be confirmed in writing by the Customer or requested to pay a 40% deposit, prior to acceptance thereof by Wireice ICT Solutions.
4.3 No stock will be reserved for any orders placed until payment has been made and reflects in our bank account. It is the responsibility of the customer to confirm the correct bank details are always used to avoid any possible fraudulent correspondence.
4.4 Quotations issued are only valid for one (1) working day. Payments processed on expired quotations will require the customer to pay in any shortfall on price changes.
5. Payment and payment options
5.1 Payment terms are strictly cash on delivery (“COD”) unless a credit facility has been approved by Wireice ICT Solutions. Goods will only be released once payment has been received by Wireice ICT Solutions and reflects in our bank account.
5.2 Electronic Funds Transfer (“EFT”) directly into Wireice ICT Solutions’s bank accounts
5.3 Debit/Credit Card payment option online or at each branch
5.4 The Customer is responsible for any bank charges incurred by Wireice ICT Solutions when Cash Deposit payments or Forex payments are paid directly into one of Wireice ICT Solutions’s bank accounts.
5.5 Wireice ICT Solutions will provide the Customer with a Invoice with delivery of the Goods.
5.6 The Customer shall not withhold payment or make set offs or deductions from any payment due by it for any reason whatsoever. No extension of payment of any nature will be granted unless reduced to writing and signed by the Customer and a duly authorised representative of Wireice ICT Solutions.
5.7 Wireice ICT Solutions shall have the right to suspend deliveries, refuse to accept Orders and exercise its rights in terms of clause GRANTING AND WITHDRAWAL OF CREDIT if any amount due by the Customer is unpaid.
shall be liable for any legal costs incurred related to such collection; and/or
5.8 Wireice ICT Solutions does not accept payment via cash deposits. Should a cash deposit be made in error, please be advised that any bank charges incurred will be debited to your account.
5.10 No discount or extension is allowed unless agreed to in writing by a duly authorised representative of Wireice ICT Solutions.
5.11 Card transactions will be acquired for Wireice ICT Solutions via Payfast (Pty) Ltd who are certified according to the highest industry standard – PCI Level 1. Various fraud detection algorithms are enabled, such as 3DSecure authentication and real-time checks to screen transactions. Wireice also has an SSL certificate enabled on our site. Users may go to www.payfast.io to view their security policy.
5.12 Customer details will be stored by Wireice ICT Solutions separately from card details which are entered by the client on Payfast secure site.
6. Delivery
6.1 Goods will only be released once payment has been received by Wireice ICT Solutions and reflects in our bank account.
6.2 Any delivery note (copy or original) (“Delivery Note”) signed by the Customer and/or its authorised representative and/or its nominated agent and held by Wireice ICT Solutions, shall be prima facie proof that delivery was made to the Customer.
6.3 The Customer must inspect the Goods on receipt and be satisfied that the Goods conform in all respects to the quality and quantity ordered and are free from any defects.
6.4 Upon receipt of the Goods the Customer will be asked to sign for the Goods received in good condition. If the package does not appear to be in good condition, or the Customer is unable to check the contents then please refuse the delivery. Failure to do so may affect any warranty claims that the Customer may make thereafter.
6.5 Wireice ICT Solutions reserves the right to charge delivery charges.
6.6 The Customer may elect to instruct the appointed third-party courier as elected by Wireice ICT Solutions to deliver the Goods purchased, the delivery charges will be added to the Invoice, alternatively the Customer may elect to instruct their own courier service for collection of the Goods and pay that courier directly. In either circumstance, the Customer indemnifies Wireice ICT Solutions against any claims of any nature whatsoever that may arise therefrom.
6.7 When authorising Wireice ICT Solutions to engage a Third-Party Courier, the Customer understands and agrees that
6.7.1 the Customer and the appointed courier will be the parties to the Courier Service Agreement.
6.7.2 the Customer is bound by the terms and conditions of the appointed courier available on request from Wireice ICT Solutions or from the courier directly.
6.7.3 the Customer will be liable for the couriers’ fees and same will be added to the Customer’s invoice, and payment thereof is as per the existing, agreed payment terms with Wireice ICT Solutions.
6.8.1 All risk of the Goods passes to the Customer when the Customer collects the Goods from Wireice ICT Solutions.
6.8.2 Should the Customer elect to use one of our appointed couriers, Wireice ICT Solutions will provide insurance on all Goods dispatched to the value shown on the Invoice while in transit. An invoice, signed by the courier shall be proof that the order was collected by the courier. All risk of the Goods passes to the Customer once they sign a waybill to confirm the receipt of all Goods in good order. Wireice ICT Solutions shall thereafter no longer be held liable for any damage to, or loss of the Goods. Apart from insurance claims, the Customer hereby indemnifies Wireice ICT Solutions from any other claims of any nature whatsoever that might arise from engaging with one of our appointed couriers.
6.9 When using the appointed courier,
6.9.1 When not making use of one of Wireice’s appointed couriers, it is advisable that the Customer takes out additional insurance (making use of a third-party insurance company) for the Goods while in transit.
6.9.2 Any complaints regarding damaged and/or missing Goods can be made with Wireice ICT Solutions’s sales department via email sales@wireice.co.za or 087 265 0965
6.9.3 The turn-around time given for delivery is an estimate and Wireice ICT Solutions can not be held liable should the courier not deliver on time.
6.9.4 Delivery coverage areas may be adjusted from time-to-time by the appointed couriers. Wireice ICT Solutions Sales Consultants should be contacted to verify coverage.
6.9.5 The appointed courier rates relevant to Wireice ICT Solutions per coverage area are available from our sales Consultants.
6.10 Wireice ICT Solutions is entitled to engage a third-party courier to transport Goods to or from the Customer on its behalf.
6.11 A delivery date is only an estimate as to when the Goods will be delivered, Wireice ICT Solutions does not guarantee that the Goods will be dispatched or delivered on any particular date and time, and the Customer shall have no claim against Wireice ICT Solutions in respect of any loss occasioned by any reasonable delay in dispatch or delivery of any Goods ordered, nor may the Customer cancel any Order by reason of such delay.
6.12 The Customer undertakes to grant access to Wireice ICT Solutions, its subcontractors and/or their respective employees to deliver the Goods ordered at such premises, and neither Wireice ICT Solutions, its subcontractors nor their respective employees shall be liable for any loss and/or damage caused, whether be negligence or otherwise, to any person and/or property, and/or consequential loss or damages arising from the entry and/or activities of Wireice ICT Solutions, its subcontractors and/or their respective employees, effecting delivery of the Goods ordered.
6.13 Wireice ICT Solutions shall be entitled to split the delivery of the Goods ordered in the quantities and on the dates, it decides with the prior consent of the Customer, which consent shall not be unreasonably withheld.
7. Ownership and Risk
7.1 Ownership in all Goods sold and delivered shall remain vested in Wireice ICT Solutions until the full purchase price has been paid.
8. Return of Goods
8.1 Return of Goods that did not match the Order
8.1.1 If the Goods do not match what was ordered, the Customer is requested to notify Wireice ICT Solutions as soon as possible after delivery and the Goods must be returned to Wireice ICT Solutions within 7 (seven) business days after delivery.
8.1.2 If the Goods are returned because they did not match what was ordered and the Goods are not in their original condition and repackaged in their original packaging, Wireice ICT Solutions may be entitled to charge a reasonable amount for use of the Goods during the time they were in the Customer’s possession, any consumption or depletion of the Goods, or for necessary restoration costs to render the Goods fit for re-stocking.
8.2 Return of defective Goods
8.2.1 All Goods sold have a 1 (one) year warranty against defects unless otherwise determined by Wireice ICT Solutions. The Customer must keep their proof of purchase to verify the date of purchase. Please note that this warranty may fall away if the Goods have been altered contrary to instructions or after leaving the control of Wireice ICT Solutions.
8.2.2 If the Goods are returned within 1 (one) year of purchase, and has been proven to be defective by a Wireice technician, Wireice ICT Solutions, at its election, shall either replace, repair or refund the Goods.
8.2.3 Any Goods damaged due to power surges, black outs or lightning will not be exchanged under warranty.
8.2.4 The Customer hereby agrees to cover the full cost of returning any Goods to Wireice ICT Solutions.
8.2.5 Wireice ICT Solutions offers a free return shipping service within South Africa at election of the customer. This only applies to goods deemed defective by Wireice’s technicians. It is the responsibility of the customer to ensure correct return shipping address details and Wireice shall not be held liable for non-delivery due to incorrect or incomplete details.
8.2.6 The Customer hereby agrees that any item returned for warranty or any other purpose will be collected within 30 days after a collection notice is issued to the customer by Wireice ICT Solutions. Wireice Network Solutions reserves the right to credit, ship to the customer or dispose of any uncollected items once the 30-day notice period has lapsed.
8.3 Return of unwanted Goods
8.3.1 Wireice ICT Solutions reserves the right to charge a handling fee of up to 15% (fifteen per cent) of the value of the returned Goods in the event that a customer cancels an Order and Wireice ICT Solutions accepts the return of unwanted Goods. Wireice ICT Solutions will only entertain such requests if made within 7 (seven) business days of delivery of the Goods.
9. Breach
In the event of either party committing a breach of this Contract and failing to remedy such breach within 7 (seven) days of receipt of a written notice to this effect from the other party then the aggrieved party shall, be entitled to, without prejudice to any of its other rights in law, claim specific performance or to cancel this Contract forthwith upon written notice to the defaulting party, without prejudice to its right to recover any amounts that may be due to it in terms of this Contract and any loss or damage suffered as a consequence of the breach or the cancellation of this Contract.
10. Waiver and Indemnity
10.1 To the extent permitted by law, Wireice ICT Solutions shall not be liable to the Customer nor to any third party for any loss, claim, damage, injury or death of whatsoever nature, howsoever arising (including consequential or incidental loss) unless such loss, claim, damage, injury or death arises from gross negligence on the part of Wireice ICT Solutions.
10.2 The Customer shall not duplicate copyrighted material. In the event of the Customer duplicating copyrighted material, each attempt to do so will immediately render the full prevailing price in respect thereof payable to Wireice ICT Solutions.
11. Legal Proceedings
11.1 This Contract shall be governed and construed under and in accordance with the laws of the Republic of South Africa and Wireice ICT Solutions shall, at its option and notwithstanding that the amount of its claim or the nature of the relief sought exceeds the jurisdiction of the Magistrate’s Court, be entitled to institute action out of such court.
11.2 The delivery address provided by the Customer as reflected in the Order, Quotation, Proforma Invoice or Invoice shall be the Customer’s domicilium for all purposes in terms of this Contract for giving of any notice, the payment of any sum, the serving of any process and for any other purpose arising from this Contract. Wireice ICT Solutions chooses its domicilium address as 165 Third Avenue Churchill Estate.
11.3 A notice in terms of this Contract shall be presumed to have been duly given, if delivered by hand, on the date of delivery, if sent by post, 7 (seven) days after posting, if sent by facsimile, on the day that the facsimile is transmitted, if sent by email, the date of the “Read Receipt” notification.
12. General
12.1 This Contract represents the entire agreement between Wireice ICT Solutions and the Customer and shall govern all future contractual relationships between Wireice ICT Solutions and its Customers.
12.2 The terms of this Contract supersede all previous agreements between the parties, without prejudice to any securities or guarantees held by Wireice ICT Solutions.
12.3 No amendment and/or alteration and/or variation and/or deletion and/or addition and/or cancellation of this Contract, whether consensual or unilateral or bilateral shall be of any force and effect unless reduced to writing and signed by a director of Wireice ICT Solutions.
12.4 No relaxation or indulgence granted to the Customer shall prejudice or be deemed to be a waiver of any Wireice ICT Solutions’s rights in terms of this Contract.
12.5 The Customer shall not cede its rights nor assign its obligations under this Contract, unless prior permission is obtained from Wireice ICT Solutions.
12.6 Wireice ICT Solutions shall at any time in its sole discretion be entitled to cede all or any of its rights in terms of this Contract to any third party upon notice to the Customer. Should such cession of rights be to the detriment of the Customer, the Customer’s permission shall be obtained.
12.7 The Customer undertakes to notify Wireice ICT Solutions within 7 (seven) days of any change of address or change of in director, shareholder, address or the information as set out in this Contract.
12.8 Each of the terms herein shall be a separate and divisible term and if any such term becomes unenforceable for any reason whatsoever, then that term shall be severable and shall not affect the validity of the other terms.
12.9 The Customer undertakes to inform Wireice ICT Solutions in writing at least 14 (fourteen) days prior to the intended selling or alienating of the whole of or any part of the Customer business and failure to do so will constitute a material breach of this Contract entitling Wireice ICT Solutions to cancel the Contract without further notice to the Customer.
13. Protection and Processing of Personal Information
13.1 The Customer understands that the personal information given to Wireice ICT Solutions is to be used for the purposes of assessing credit worthiness and in order to perform in terms of this Contract. The Customer confirms that the information given to Wireice ICT Solutions is accurate and complete. The Customer further agrees to update the information supplied as and when necessary, in order to ensure the accuracy of the above information failing which Wireice Network ICT will not be liable for inaccuracies.
13.2 Wireice ICT Solutions will not use the Customer’s personal information for any purpose (other than as stated above) without the Customer’s express consent. Wireice ICT Solutions will not use or disclose the Customer’s personal information to third parties without the Customer’s consent, unless the use or disclosure is –
13.2.1 required to carry out the performance of this Contract or any other agreement between the parties;
13.2.2 required in order to comply with applicable law, order of court or legal process; and/or
13.2.3 disclosure is necessary to protect and defend the legitimate interests of Wireice ICT Solutions.
13.3 Wireice ICT Solutions has the Customer’s consent at all times to contact and request information from any persons, credit bureau or businesses to obtain any information relevant to the Customer’s credit assessment, including but not limited to information regarding the amounts purchased from suppliers per month, length of time Customer has dealt with each supplier, type of Goods purchased and manner and time of payment.
13.4 The Customer agrees and understands that information given in confidence to Wireice ICT Solutions by a third party on the Customer will not be disclosed to the Customer.
13.5 The Customer hereby consents to and authorises Wireice ICT Solutions at all times to furnish credit information concerning the Customer’s dealing with Wireice ICT Solutions to a credit bureau and to any third party seeking a trade reference regarding the Customer in his dealings with Wireice ICT Solutions.
13.6 By using our website or engaging with our company, you agree to the collection and use of information in accordance with this Privacy Policy. Wireice may change this policy by updating this page and we recommend that you check this page from time to time to ensure that you are up to date with any changes.
Date last updated 23 January 2025