Warranty Terms

Return of defective Goods

All Goods sold have a 1 (one) year warranty against defects unless otherwise determined by Wireice ICT Solutions. The Customer must keep their proof of purchase to verify the date of purchase. Please note that this warranty may fall away if the Goods have been altered contrary to instructions or after leaving the control of Wireice ICT Solutions.
If the Goods are returned within 1 (one) year of purchase, and has been proven to be defective by a Wireice technician, Wireice ICT Solutions, at its election, shall either replace, repair or refund the Goods.
Any Goods damaged due to power surges, black outs or lightning will not be exchanged under warranty.
The Customer hereby agrees to cover the full cost of returning any Goods to Wireice ICT Solutions.
Wireice ICT Solutions offers a free return shipping service within South Africa at election of the customer. This only applies to goods deemed defective by Wireice’s technicians. It is the responsibility of the customer to ensure correct return shipping address details and Wireice shall not be held liable for non-delivery due to incorrect or incomplete details.
The Customer hereby agrees that any item returned for warranty or any other purpose will be collected within 30 days after a collection notice is issued to the customer by Wireice ICT Solutions. Wireice ICT Solutions reserves the right to credit, ship to the customer or dispose of any uncollected items once the 30-day notice period has lapsed.

Warranty Limitation

Warranty falls away on any and all products if:

Proof of purchase cannot be supplied identifying Wireice ICT Solutions as the seller (copy of Invoice or Invoice number)
has been opened and/or altered, except by Wireice ICT Solutions technician,
has been painted, written on or marked in any way
has been damaged due to errors or defects in cabling or power issues,
has been subjected to abnormal physical or electrical stress, including but not limited to lightning strikes, power surges, water damage, misuse, negligence, or accidents,
has any burn marks on the product, signs of corrosion or moisture,
removal of MAC Address/serial number label or any other original label.

*Please note, due to external factors power supplies do not carry a 1-year warranty. All warranties are carry-in.

Updated 6 July 2025